Frequently Asked Questions

1. About TeamTix
2. Game Related Details
3. Buying TeamTix
4. Bidding on TeamTix
5. Selling TeamTix
6. Withdrawals
7. My Account
8. Marketplace Rules
9. Ticket Fulfillment
10. Hospitality Package
11. Maxim Super Bowl Party
12. Beautiful The Carole King Musical
13. The Book of Mormon
14. Jersey Boys
15. Suite New York Knicks vs Miami Heat Super Bowl Weekend
16. Waldorf Astoria Luxury Towers New York Super Bowl
17. Westin Hotel NY Super Bowl
18. Hilton Meadowlands
19. After Midnight

1. About TeamTix

What are TeamTix, and how are they different than tickets?

What happens if my team DOES NOT qualify to play in the game?

What happens if my team DOES qualify to play in the game?

Where do I find additional support or customer service?

How are TeamTix prices set?

2. Game Related Details

When Super Bowl XLVIII?

What is the face value price of tickets?

When are qualifying teams officially announced?

Where can I purchase parking?

3. Buying TeamTix

How do I purchase TeamTix?

What is the difference between buying and bidding?

Is my payment method charged immediately for purchasing TeamTix?

What happens if my team DOES NOT qualify to play in the Game?

What happens if my team DOES qualify to play in the game?

What are you buying when you purchase TeamTix?

How do I know what TeamTix to purchase?

What is the Maximum Quantity of TeamTix I can buy?

How are orders matched in the system?

I received a receipt via email, listing the TeamTix as separate orders. Will my seats be together?

What are the transaction fees in the TeamTix Marketplace?

What happens if my order fails?

What happens if I have a pending charge, but did not receive a confirmation email?

4. Bidding on TeamTix

What is a Bid and how is it different than buying TeamTix?

Is my method of Payment charged at the time I place a Bid?

What happens if my bid fails to match an Offer to Sell?

What happens to my Bid if the market closes?

What is the minimum Bid I can make?

How do I increase my Bid?

Where do I find my current "Active" Bids within my Account?

What is the "Wallet"?

What is the Withdrawal processing period?

5. Selling TeamTix

Who can sell TeamTix?

What if I am unable to sell my TeamTix prior to the Marketplace closing?

Can I sell my TeamTix in other markets?

How do I place an Offer-to-Sell?

How do I Modify or Cancel an Offer-to-Sell?

How do I check the status of my Offers-to-Sell?

How am I reimbursed once I sell my TeamTix?

How am I notified when I sell a TeamTix?

6. Withdrawals

How do I withdrawal the money in my wallet?

How long does it take for me to receive my check?

How do I receive my withdrawal money?

7. My Account

What should I do if I forgot my username or Password?

How do I change the e-mail address associated with my TeamTix account?

How do I change the password associated with my TeamTix account?

What should I do if I forget my password?

I clicked "Forgot Your Password" and did not receive a new password e-mail?

8. Marketplace Rules

What is the Maximum Quantity of TeamTix I can buy?

What are the transaction fees in TeamTix Marketplace?

How many tickets/TeamTix are there in the market?

9. Ticket Fulfillment

When does the TeamTix Marketplace close?

Now that my team has qualified, when can I purchase my face value tickets?

In the event my team qualifies, how will I receive my ticket(s)?

How and when will tickets be fulfilled?

How do I purchase my ticket once the market has closed?

What if I don't receive an e-mail even if my selected team has qualified to play in the game?

Will my seats be located next to one another?

What is the face value price of tickets?

In the event my team qualifies, where will my seats be located?

What is the total amount that I pay?

10. Hospitality Package

What is included in the Hospitality Package?

11. Maxim Super Bowl Party

How do the Maxim Super Bowl Party TeamTix Work ?

What is the price of the actual Maxim Party Ticket?

What is the Maximum Quantity of TeamTix I can buy?

When does the Maxim Super Bowl Party Marketplace close?

When is the Maxim Super Bowl Party?

Where is the Maxim Super Bowl Party?

How do I receive my tickets to the Maxim Party?

12. Beautiful: The Carole King Musical

How does the Beautiful: The Carole King Musical TeamTix Work ?

What is the face value price of the Beautiful The Carole King Musical tickets?

What is the Maximum Quantity of TeamTix I can buy?

When does Beautiful: The Carole King Musical Marketplace close?

What are the performance dates for Beautiful: The Carole King Musical?

What theatre is Beautiful: The Carole King Musical held at?

How do I receive my tickets to the Beautiful: The Carole King Musical?

13. The Book of Mormon

How does The Book of Mormon TeamTix Work ?

What is the face value price of The Book of Mormon tickets?

What is the Maximum Quantity of TeamTix I can buy?

When does The Book of Mormon Marketplace close?

What are the performance dates for The Book of Mormon?

What theatre is The Book of Mormon held at?

How do I receive my tickets toThe Book of Mormon?

14. Jersey Boys

How does the Jersey Boys TeamTix Work ?

What is the face value price of the Jersey Boys tickets?

What is the Maximum Quantity of TeamTix I can buy?

When does the Jersey Boys Marketplace close?

What are the performance dates for the Jersey Boys?

What theatre is Jersey Boys held at?

How do I receive my tickets to the Jersey Boys ?

15. Suite New York Knicks vs Miami Heat Super Bowl Weekend

How do the Suite Passes for New York Knicks vs Miami Heat Super Bowl Weekend TeamTix Work ?

What is the face value price of the Suite tickets?

What is the Maximum Quantity of TeamTix I can buy?

When does the Suite Marketplace close?

When is the New York Knicks vs. Miami Heat Game?

Where is game being played?

How do I receive my tickets to the New York Knicks vs. Miami Heat game?

16. Waldorf Astoria Luxury Towers New York Super Bowl

How does the Waldorf Astoria Luxury Towers New York Super Bowl TeamTix Work ?

What is the room rate for the Waldorf Astoria Luxury Towers New York?

What is the Maximum Quantity of TeamTix I can buy?

When does the Waldorf Astoria Luxury Towers New York Marketplace close?

Where is the Waldorf Astoria Luxury Towers New York?

How do I receive my confirmation number?

17. Westin Hotel NY Super Bowl

How does the Westin Hotel NY Super Bowl TeamTix Work ?

What is the room rate for the Westin Hotel NY Super Bowl?

What is the Maximum Quantity of TeamTix I can buy?

When does the Westin Hotel NY Super Bowl Marketplace close?

Where is the Westin Hotel NY Super Bowl?

How do I receive my confirmation number?

18. Hilton Meadowlands

How does the Hilton Meadowlands Super Bowl TeamTix Work ?

What is the room rate for the Hilton Meadowlands?

What is the Maximum Quantity of TeamTix I can buy?

When does the Hilton Meadowlands Marketplace close?

Where is the Hilton Meadowlands?

How do I receive my confirmation number?

19. After Midnight

How does the After Midnight TeamTix Work ?

What is the face value price of the After Midnight tickets?

What is the Maximum Quantity of TeamTix I can buy?

When does the After Midnight Marketplace close?

What are the performance dates for the After Midnight?

What theatre is After Midnight held at?

How do I receive my tickets to the After Midnight ?