Help Categories
1. About TeamTix
2. Game Related Details
3. Buying TeamTix
4. Bidding on TeamTix
5. Selling TeamTix
6. Withdrawals
7. My Account
8. Marketplace Rules
9. Ticket Fulfillment
10. Hotel Information
1. About TeamTix
National Championship
What are National Championship TeamTix, and how are they different than tickets?
TeamTix are not tickets. They are team specific reservations for the right and obligation to purchase a face value ticket, if and only if your team qualifies to play in the game. The price of the face value ticket(s) is an additional amount you pay over and above the price you paid for your TeamTix, if your team qualifies for the game. If your team does not qualify for the game, you will not receive a refund for the purchase of your TeamTix.
What happens if my team does not qualify to play in the game?
If your team does not qualify for the game, you will not receive a refund for the price of your TeamTix nor will you have the right to purchase face value tickets to the game.
What happens if my team does qualify to play in the game?
If your team does qualify for the game, we will automatically charge the credit card used to purchase your TeamTix for the face value tickets. Once we have successfully charged your credit card you will receive an email containing all of your fulfillment details. All ticket sales are final; no refunds will be given.
Where do I find additional support or customer service?
If your question isn't answered here, you may also email College Football Playoff TeamTix directly at: cfp@teamtix.com
How are National Championship TeamTix prices set?
The initial issuance TeamTix prices are initially set by the College Football Playoff. After the initial issuance has sold out the price is then dictated by the demands of the market. These demands reflect the performance of teams throughout the season and fan demand.
Playoff Semifinal All Access
What are Playoff Semifinal All Access TeamTix, and how are they different than tickets?
Playoff Semifinal All Access TeamTix are not tickets. They are team specific reservations for the right and obligation to purchase face value ticket(s), if and only if your team qualifies for either the Playoff Semifinal at the Rose Bowl presented by Northwestern Mutual or the Playoff Semifinal at the Allstate Sugar Bowl. The price of the face value ticket(s) is an additional amount you pay over and above the price you paid for your TeamTix, if your team qualifies for the either Playoff Semifinal game. If your team does not qualify for the Playoff Semifinals, you will not receive a refund for the purchase of your TeamTix.
What happens if my team does not qualify to play in either Playoff Semifinal games?
If your team does not qualify to play in either Playoff Semifinal game, you will not receive a refund for the price of your TeamTix nor will you have the right to purchase face value tickets to the game.
What happens if my team does qualify to play in either the Playoff Semifinal at the Rose Bowl presented by Northwestern Mutual or the Allstate Sugar Bowl?
If your team does qualify to play in either Playoff Semifinal game, we will automatically charge the credit card used to purchase your TeamTix for the face value ticket(s). Once we have successfully charged your credit card you will receive an email containing all of your fulfillment details. All ticket sales are final; no refunds will be given.
Where do I find additional support or customer service?
If your question isn't answered here, you may also email College Football Playoff TeamTix directly at: cfp@teamtix.com
How are Playoff Semifinal All Access TeamTix prices set?
The initial issuance TeamTix prices are initially set by the Rose Bowl presented by Northwestern Mutual and Allstate Sugar Bowl. After the initial issuance has sold out the price is then dictated by the demands of the market. These demands reflect the performance of teams throughout the season and fan demand.
2. Game Related Details
National Championship
When is the 2015 National Championship?
2015 National Championship will be played at AT&T Stadium in North Texas on January 12, 2015.
What is the face value price of 2015 National Championship tickets?
$450.00
When are qualifying teams determined?
The qualifying teams will be determined following the two Playoff Semifinal games which will be played on January 1, 2015. However, please keep in mind that the TeamTix market will close on Monday, November 24, 2014 at 11:59 PM EST.
How do I purchase handicap accessible tickets?
Unfortunately, you cannot purchase handicap accessible tickets directly from the TeamTix marketplace. If you purchase TeamTix and you require handicap accessible seating, the College Football Playoff ticketing department will try to accommodate your request, should your team qualify to play in the game. However, we can't guarantee that the College Football Playoff ticketing department will be able to accommodate your request. If you want to purchase handicap accessible tickets right now, you will need to get in touch with the College Football Playoff ticketing office.
What is the maximum quantity of TeamTix I can purchase for the 2015 National Championship?
Maximum quantity in this marketplace is six (6) TeamTix per person, per team, per seating zone.
Playoff Semifinal All Access
When are the Playoff Semifinal games?
Both Playoff Semifinal games will be played on January 1st, at the Rose Bowl Stadium in Pasadena and the Mercedes-Benz Superdome in New Orleans, Louisiana.
What is the face value price for Playoff Semifinal tickets?
When are qualifying teams determined?
The qualifying teams will be determined following the Selection Committees determination which is scheduled for December 8, 2014.
When does the Playoff Semifinal All Access TeamTix market close?
The Playoff Semifinal All Access marketplace will close on Monday, November 24, 2014, at 11:59 PM EST.
What is the maximum quantity of TeamTix I can purchase in the Playoff Semifinal All Access market?
Maximum quantity in this marketplace is eight (8) TeamTix per person, per team, per seating zone.
3. Buying TeamTix
How do I purchase TeamTix?
After selecting your team, you click Buy TeamTix. This is different than making a bid.
What is the difference between buying and bidding?
Bidding on TeamTix does not mean that you own TeamTix. In order for your bid to become TeamTix your bid must be matched with an offer-to-sell. If your bid is not matched, you will not own TeamTix nor will you be eligible to purchase face value tickets. You will get an email confirming this transaction. If you do not receive the email, you do not own TeamTix. You may cancel your bid and withdraw your money at any point before your bid is accepted (see the withdrawal section for wallet and withdrawal policies). Please remember, our markets are live 24x7. It is your responsibility to cancel bids before they are accepted.
Is my payment method charged immediately for purchasing TeamTix?
Yes, your method of payment is charged immediately for both bids and purchases.
What happens if my team does not qualify to play in the game?
If your team does not qualify for the game, you will not receive a refund for the price of your TeamTix nor will you have the right to purchase face value tickets to the game.
What happens if my team does qualify to play in the game?
If your team does qualify for the game, you have the right and obligation to purchase your face value tickets. After the qualifying teams are determined, following the Playoff Semifinal games played on January 1, 2015, we will automatically charge the credit card used to purchase your TeamTix for the face value tickets. Once we have successfully charged your credit card you will receive an email containing all your fulfillment details.
What are you buying when you purchase TeamTix?
TeamTix are not tickets. They are team specific reservations for the right and obligation to purchase a face value ticket, if and only if your team qualifies to play in the game. The price of the face value ticket(s) is an additional amount you pay over and above the price you paid for your TeamTix, if your team qualifies for the game. If your team does not qualify for the game, you will not receive a refund for the purchase of your TeamTix.
How do I know which TeamTix to purchase?
You can purchase TeamTix for any team you would like. Your order will always transact at the lowest offer-to-sell price corresponding with the quantity of TeamTix you select.
How are orders matched in the system?
Orders are matched through both a combination of quantity and price. An order will take the lowest price available at that time for the quantity that is available. Please note: if you sell your TeamTix, we recommend you break-up your offer-to-sell, because it will improve the likelihood of your TeamTix being sold.
I received a receipt via email, listing the TeamTix as separate orders. Will my seats be together?
As long as your seats were purchased under the same account and in the same seating zone, we can guarantee up to four (4) seats together.
What are the transaction fees in the TeamTix Marketplace?
10% buyer, 15% seller, $10 minimum
What happens if my order fails?
There are a few scenarios that could have led to a failed order:
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You lost your internet connection. If so, please reconnect and try again.
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You entered in the wrong billing information. Please double check your billing information and try again.
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From the time you started your purchase to the time you finished it, the TeamTix sold out at that price level. This is common during times of high traffic (i.e. after a win or towards the end of the season); it is also common that price will jump dramatically within that time. If this occurs, you must start the purchasing process over again. We will not offer TeamTix at a previously quoted lower price. In order to avoid this in the future, we recommend that you purchase TeamTix prior to high traffic events.
What happens if I have a pending charge, but did not receive a confirmation email?
If you did not receive a confirmation email, you did not purchase TeamTix. If your transaction failed, there may have been an authorization hold placed on your credit card for the attempted purchase of your TeamTix. Please do not worry, the pending authorization will be removed by your bank within 3-5 business days. If you do not receive a confirmation email you must go through the purchase process again whether you already have a pending charge or not.
4. Bidding on TeamTix
What is a bid and how is it different than buying TeamTix?
Bidding on TeamTix does not mean that you own TeamTix. In order for your bid to become TeamTix your bid must be matched with an offer-to-sell. If your bid is not matched, you will not own TeamTix nor will you be eligible to purchase face value tickets. You will get an email confirming this transaction. If you do not receive the email, you do not own TeamTix. You can cancel your bid and withdraw your money at any point before your bid is accepted (see the withdrawal section for wallet and withdrawal policies). Please remember, our markets are live 24x7. It is your responsibility to cancel bids before they are accepted.
Is my payment method charged at the time I place a bid?
Yes, your payment method is charged immediately for both bids and purchases.
What happens if my bid fails to match an offer-to-sell?
If your bid fails to match an offer-to-sell, it will remain active until the market closes. If your bid has not been matched by the time the market closes, your money will be deposited into your wallet.
What happens to my bid if the market closes?
If your bid is not matched with an offer-to-sell by the time the market closes, your bid will fail and your money will be deposited into your wallet. Please check the wallet section for policies and guidelines.
What is the minimum bid I can make?
There is a $5 minimum, when placing a bid.
How do I increase my bid?
In order to increase your bid you must first cancel your current bid. Those funds will then be deposited into your wallet. Once your bid has been cancelled simply repeat the bidding process again. The funds from your wallet will be applied towards your new bid, and the difference will be charged to your credit card.
Where do I find my current active bids within my Account?
All current active bids can be found in the Pending tab located within the My Account section.
What is the Wallet?
The wallet is a part of your account that holds money from TeamTix you have sold and bids you have cancelled. Those funds can be used for future purchases. Alternatively, you can withdraw this money at any time you would like.
What is the withdrawal processing period?
All withdrawals will be processed within twenty (20) days of the initial withdrawal request.
5. Selling TeamTix
Who can sell TeamTix?
Anyone who currently owns TeamTix can place them for sale at any time before the market closes. However, this is a live market, so if you want your TeamTix to sell, we recommend offering them at an attractive price.
What if I am unable to sell my TeamTix prior to the Marketplace closing?
If your offer-to-sell is is not matched and your team qualifies for the event, the credit card you used to purchase your TeamTix will be charged for the face value ticket(s). Remember, once you have received your tickets, they are your property and you can do with them what you would like.
Can I sell my TeamTix in other markets?
You cannot sell TeamTix in other markets. TeamTix can be sold, only within the team specific market where they were originally purchased. For example, if you purchase TeamTix for the Alabama Crimson Tide in the 2015 National Championship Market, that is the only market where they can be sold. However, if your team qualifies for the game and you purchase your face value ticket(s), you can do what you would like with them once you receive them, subject to ticket guidelines.
How do I place an offer-to-sell?
If you own TeamTix, go to the Holdings tab in your Account, where all TeamTix you own will be listed. There, you will be able to select the quantity and price of the TeamTix you would like to sell. Then, you will click the Sell button in the corresponding column and row. You will be brought to a confirmation page, where you finalize your offer-to-sell by clicking the Confirm button. After you have confirmed your offer-to-sell, you will be returned to the Holdings tab.
How do I Modify or Cancel an offer-to-sell?
In your account under the Pending tab you will see a list of current offers-to-sell. You can modify the price, or cancel the bid entirely. To modify the price, simply change the price in the allotted box, and click the Modify button. You will see a summary of your price modification, which you will either need to Confirm or Cancel, by clicking on the appropriate button.
How do I check the status of my offers-to-sell?
In your account under the Activity tab you will see whether your offer-to-sell has been matched or not. In addition, you will receive an email confirming that your offer-to-sell has been accepted. Once your offer-to-sell is accepted the proceeds will be deposited into your wallet. All withdrawals will be processed within twenty (20) days of the initial request.
How am I reimbursed once I sell my TeamTix?
Your money will be deposited into your wallet in your account and can be withdrawn at any time. After a twenty (20) day processing period, a check will be sent via USPS to the shipping address you designated at the time of your withdrawal.
How am I notified when I sell a TeamTix?
Similar to the purchase confirmation email, you will receive an offer-to-sell confirmation email. If you do not receive this email, you have NOT sold your TeamTix.
6. Withdrawals
How do I withdraw money from my wallet?
In order to withdraw money from your wallet, you must click on the Wallet tab in your Account. There, you will enter the amount of money you would like to withdraw. Then, you will add or select your mailing address. Finally, you will click the Withdraw button. All withdrawals will be processed within twenty (20) days of the initial request.
How long does it take for me to receive my check?
All withdrawal checks are mailed out within twenty (20) days of the initial request.
How do I receive my withdrawal money?
Your withdrawal request will be issued in the form of a check made out to the name on the account.
7. My Account
What should I do if I forgot my username or password?
On the Login page, click the Get Login Help link. In the help text, you will enter the email address you used to sign up for your account. Then, you will click the Submit button and your new temporary password will be emailed to you, along with the username for that account.
How do I change the email address associated with my TeamTix account?
Once you have logged into your account, go to your Profile tab. There, you will be able to edit your profile information, including your email address, by clicking the associated Edit link.
How do I change the password associated with my TeamTix Account?
Once you have logged into your account, go to your Profile tab. There, you will be able to edit your profile information, including your password, by clicking the associated Edit link.
I submitted my request to reset my password. Why haven't I received an email with my new temporary password?
Please be patient as it may take up to five (5) minutes to receive your temporary password. If you still do not receive your temporary password, please send customer service an email.
8. Marketplace Rules
Market rules for NCAA individuals with responsibilities within or over the athletics department:
Student-athletes, athletics department staff members, non-athletics department staff members with responsibilities within or over the athletics department (e.g., chancellor or president, faculty athletic representatives, or any individual to whom athletics reports) and conference office staff members may purchase a Reservation but may not sell or exchange the Reservation at a price or value greater than the initial purchase price.
What are the transaction fees in TeamTix Marketplace?
10% buyer, 15% seller, $10 minimum
How many tickets/TeamTix are there in the market?
We do not disclose the number of TeamTix that are in the marketplace. The number of TeamTix is equal to the number of tickets that have been allocated.
Why is the TeamTix market reopening?
The College Football Playoff has decided to reopen the National Championship Marketplace to provide fans extra time to purchase TeamTix.
What teams will be available when the market reopens on December 8, 2014? Will all Division 1 teams be available?
Only the four (4) teams that have been selected by the Selection Committee to play in the Playoff Semifinals will be available for purchase during the market reopening.
When will the National Championship Market reopen?
The National Championship Market will reopen on Monday, December 8, 2014, at 1:00pm EST.
After the market reopens on December 8, 2014, when will the National Championship market close?
After reopening, the National Championship Market will close on Wednesday, December 31, 2014 at 1pm EST.
Will my current offers to sell and bids remain in the market?
Yes, they will remain in the market. However, the market will be closed between 11:59pm EST on November 24, 2014 and 1pm EST on December 8, 2014. During this period, you will not be able to update your offers to sell or bids in the market.
Will I be able to process withdrawals between 11:59pm EST on November 24, 2014 and 1pm EST on December 8, 2014?
Yes, you will be able to login to your account, update your profile and request withdrawals. However, you will not be able to update your current offers to sell or your current bids while the market is closed.
Who determines market policies such as when a market closes?
While TeamTix is a technology provider who licenses its technology to the College Football Playoff, the College Football Playoff makes all Market Policy decisions.
9. Ticket Fulfillment
National Championship
When does the National Championship TeamTix Marketplace close?
The National Championship marketplace will close on Monday, November 24, 2014, at 11:59 PM EST. However, the market will reopen on Monday, December 8, 2014, at 1:00pm EST and will close on Wednesday, December 31, 2014 at 1pm EST..
Now that my team has qualified, when can I purchase my face value tickets?
If your team does qualify for the game, you have the right and obligation to purchase your face value tickets. After the qualifying teams are determined, following the Playoff Semifinal games played on January 1, 2015, we will automatically charge the credit card used to purchase your TeamTix for the face value tickets plus shipping fee of $30. Once we have successfully charged your credit card you will receive an email containing all of your fulfillment details.
In the event my team qualifies, how will I receive my ticket(s)?
Overnight Shipment will be the standard delivery system for all successful TeamTix holders in the 2015 National Championship TeamTix Market. As soon as the Selection Committee has determined the four teams that will participate in the 2015 College Football Playoff, each TeamTix user holding TeamTix for one of those four teams will be instructed by email to login to their account to update their shipping address. In the event that a user does not update their shipping address by January 1, 2015, tickets will be placed at will call, see below.
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Shipping: All tickets will be shipped out overnight for an additional $30. If you hold both teams participating in the College Football Playoff National Championship you will be charged $30 for each shipment. The deadline to submit your updated shipping address is January 1, 2015 at 5 PM Central. If you fail to update your address prior to the deadline your tickets will be left at the AT&T stadium for you to pick up on gameday.
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Tickets can be picked up at AT&T Stadium on (DATE TBD) and the official ticketing office located at (LOCATION) beginning on (DATE/TIME).
How do I purchase my ticket once the market has closed?
After the qualifying teams are determined we will automatically charge the credit card used to purchase your TeamTix for the face value tickets. Once we have successfully charged your credit card you will receive an email containing all your fulfillment details.
What if I don't receive an email even if my selected team has qualified to play in the game?
First, please verify that you received a TeamTix Purchase Confirmation email for at least one of the two qualifying teams. If you do not have this email, you will not be able to purchase face value tickets. Second, please check to make sure that you purchased TeamTix; an unfulfilled bid is not a purchase. Third, you need to be absolutely certain that your email address is correct in the profile section of your account.
Will my seats be located next to one another?
We can guarantee groups of up to four (4) seats together. We will try our best accommodate more than this, but cannot guarantee it.
What is the face value price of 2015 National Championship tickets?
$450
In the event my team qualifies, where will my seats be located?
We cannot say where your specific seats will be located. However, your seats will be located in the seating zone associated with your TeamTix purchase. It is our goal to make the seating of families and groups together a priority.
What is the total amount that I pay?
TeamTix are not tickets. They are team specific reservations for the right and obligation to purchase a face value ticket, if and only if your team qualifies to play in the game. The price of the face value ticket(s) is an additional amount you pay over and above the price you paid for your TeamTix, if your team qualifies for the game. If your team does not qualify for the game, you will not receive a refund for the purchase of your TeamTix.
Playoff Semifinal All Access
When does the All Access TeamTix Marketplace close?
The All Access marketplace will close on Monday, November 24, 2014, at 11:59 PM EST.
Now that my team has qualified, when can I purchase my face value tickets?
If your team does qualify for the Playoff Semifinals, you have the right and obligation to purchase your face value tickets. After the qualifying teams are determined we will automatically charge the credit card used to purchase your TeamTix for the face value tickets plus shipping fee of $30. Once we have successfully charged your credit card you will receive an email containing all of your fulfillment details.
In the event my team qualifies, how will I receive my ticket(s)?
All Tickets will be shipped out at least ten (10) days prior to the Playoff Semifinal Games.
How do I purchase my ticket once the market has closed?
After the qualifying teams are determined we will automatically charge the credit card used to purchase your TeamTix for the face value tickets. Once we have successfully charged your credit card you will receive an email containing all your fulfillment details.
What if I don't receive an email even if my selected team has qualified to play in the game?
First, please verify that you received a TeamTix Purchase Confirmation email for at least one of the two qualifying tams. If you do not have this email, you will not be able to purchase face value tickets. Second, please check to make sure that you purchased TeamTix; an unfulfilled bid is not a purchase. Third, you need to be absolutely certain that your email address is correct in the profile section of your account.
Will my seats be located next to one another?
We can guarantee groups of up to four (4) seats together. We will try our best accommodate more than this to be seated together, but cannot guarantee it.
What is the face value price for Playoff Semifinal tickets?
In the event my team qualifies, where will my seats be located?
We cannot say where your specific seats will be located. However, your seats will be located in the seating zone associated with your TeamTix purchase. It is our goal to make the seating of families and groups together a priority.
What is the total amount that I pay?
TeamTix are not tickets. They are team specific reservations for the right and obligation to purchase a face value ticket, if and only if your team qualifies to play in the game. The price of the face value ticket(s) is an additional amount you pay over and above the price you paid for your TeamTix, if your team qualifies for the game. If your team does not qualify for the game, you will not receive a refund for the purchase of your TeamTix.
10. Hotel Information
Where is the Crown Plaza Dallas Downtown located?
The Crown Plaza Dallas Downtown is located on 1015 Elm Street Dallas, TX 75202.
When does the Hotel TeamTix Marketplace close?
The Hotel market for the National Championship will close at 11:59 PM EST on November 24, 2014.
What are the check-in/check-out dates?
Check-in will begin on Saturday, January 10, and check-out will be on Tuesday, January 13, 2015.
What room type are the Double Rooms?
All Double Rooms will come with 2 double beds.
What room type are the King Rooms?
All King Rooms will have 1 king bed.
What is the maximum quantity of Hotel TeamTix I can buy?
Maximum quantity in this marketplace is six (6) Hotel TeamTix per person, per team.
What are the room rates at the Crown Plaza Dallas Downtown?
