Help Categories
1. About TeamTix
2. Airline Related Details
3. My Account
4. Buying TeamTix
1. About TeamTix
What are American Airlines TeamTix, and how are they different than tickets?
American Airlines TeamTix are NOT tickets. They are team specific reservations for the right and obligation to purchase a non-refundable Round-trip Airline Ticket(s), if and only if your team qualifies to play in the College Football Playoff National Championship Game. The price of the non-refundable Round-trip Airline Ticket(s) is an additional amount you pay over and above the price you paid for your TeamTix, if your team qualifies for the game. If your team does not qualify for the game, you will not receive a refund for the purchase of your TeamTix.
What is the maximum quantity of TeamTix I can purchase?
Maximum quantity in this marketplace is six (6) TeamTix per person, per team.
Is there trading in the American Airlines TeamTix market?
Unfortunately, this market will not be open to trading; this is a Buy only marketplace.
When does the TeamTix Marketplace close?
The marketplace will close following the Playoff Semifinal games played on January 1, 2015.
What is the total amount that I pay?
American Airlines TeamTix are NOT tickets. They are team specific reservations for the right and obligation to purchase a non-refundable Round-trip Airline Ticket(s), if and only if your team qualifies to play in the College Football Playoff National Championship. The price of the non-refundable Round-trip Airline Ticket(s) is an additional amount you pay over and above the price you paid for your TeamTix, if your team qualifies for the game. If your team does not qualify for the game, you will not receive a refund for the purchase of your TeamTix.
2. Airline Related Details
Where do the flights originate from?
The Round-Trip flights will depart from New York's LaGuardia Airport and will arrive at Dallas/Fort Worth International Airport.
What are the departure/arrival dates and times?
Leave: Saturday January 10, 2015
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Depart: New York LaGuardia at 1:40 PM EST.
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Arrival: Dallas Fort Worth at 4:35 pm CST.
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Return: Tuesday January 13, 2015
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Depart: Dallas Fort Worth at 12:35 pm CST.
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Arrival: New York LaGuardia at 5:00 PM EST.
What is the price of the airfare for this Round-Trip flight?
$200.00
What happens if my team DOES NOT qualify to play in the game?
If your team does NOT qualify for the game, you will NOT receive a refund for the price of your TeamTix nor will you have the right to purchase a Round-Trip Airline Ticket.
What happens if my team DOES qualify to play in the game?
If your team DOES qualify for the game, we will automatically charge the credit card used to purchase your TeamTix for your non-refundable Round-trip airfare.
How do I receive my Airline Tickets?
Once your payment has been received you will receive an email from customer service asking you to provide your full legal name, birthdate, and a valid email address within 24 hours. Once that information is received you will receive an email directly from American Airlines with more specific information regarding your tickets and how to begin the check-in process.
3. My Account
What should I do if I forgot my username or password?
On the Login page, click the Get Login Help link. In the help text, you will enter the email address you used to sign up for your account. Then, you will click the Submit button and your new temporary password will be emailed to you, along with the username for that account.
How do I change the email address associated with my TeamTix account?
Once you have logged into your account, go to your Profile tab. There, you will be able to edit your profile information, including your email address, by clicking the associated Edit link.
How do I change the password associated with my TeamTix account?
Once you have logged into your account, go to your Profile tab. There, you will be able to edit your profile information, including your password, by clicking the associated Edit link.
I submitted my request to reset my password. Why haven't I received an email with my new temporary password?
Please be patient as it may take up to five (5) minutes to receive your temporary password. If you still do not receive your temporary password, please send customer service an email.
4. Buying TeamTix
How do I purchase TeamTix?
After selecting your team, you click Buy TeamTix.
Is my payment method charged immediately for purchasing TeamTix?
Yes, your method of payment is charged immediately for purchases.
What happens if my order fails?
There are a few scenarios that could have led to a failed order:
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You lost your internet connection. If so, please reconnect and try again.
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You entered in the wrong billing information. Please double check your billing information and try again.
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From the time you started your purchase to the time you finished it, the TeamTix sold out at that price level. This is common during times of high traffic (i.e. after a win or towards the end of the season); it is also common that price will jump dramatically within that time. If this occurs, you must start the purchasing process over again. We will not offer TeamTix at a previously quoted lower price. In order to avoid this in the future, we recommend that you purchase TeamTix prior to high traffic events.
What happens if I have a pending charge, but did not receive a confirmation email?
If you DID NOT receive a confirmation email, you DID NOT purchase TeamTix. If your transaction failed, there may have been an authorization hold placed on your credit card for the attempted purchase of your TeamTix. Please DO NOT worry, the pending authorization will be removed by your bank within 3-5 business days. If you DO NOT receive a confirmation email you must go through the purchase process again whether you already have a pending charge or not.
Where do I find additional support or customer service?
If your question isn't answered here, you may also email TeamTix directly at: americanairlines@teamtix.com
