Topics
About CandidateKey
What is a 2017 Presidential Inauguration CandidateKey?
A CandidateKey is an innovative way to secure a room at the Trump International Hotel, Washington, D.C. during the 2017 Presidential Inauguration. It can be used only if the presidential candidate associated with the CandidateKey wins the 2016 Presidential Election. If your candidate wins, you have a room for the biggest political event of the year! If he/she does not win, you are only out the cost of the CandidateKey!
What happens if my Candidate does not win the 2016 Presidential Election
If your Candidate does not win the 2016 Presidential Election, you will not receive a refund for the price of your CandidateKey. You will NOT be able to purchase a room at the Trump International Hotel, Washington, D.C. for the 2017 Presidential Inauguration using a CandidateKey.
What happens if my Candidate does win the 2016 Presidential Election?
If your Candidate does win the 2016 Presidential Election, we immediately notify you and automatically charge the credit card used to purchase your CandidateKey for the selected room rate. Once we have successfully charged your credit card you will receive an email containing all pertinent details. All room sales are final; no refunds will be given.
What is the Room Rate at the Trump International Hotel, Washington, D.C. during the 2017 Presidential Inauguration?
The room rate will be determined, posted and communicated at a later date.
What are the dates of the minimum stay required at the Trump International Hotel, Washington, D.C. during the 2017 Presidential Inauguration?
The dates and minimum stay information will be determined, posted and communicated at a later date.
Where do I find additional support or customer service?
If your question isn't answered here, you may also email Trump Collection CandidateKey directly at: trumpcollection@CandidateKey2016.com
2017 Presidential Inauguration
When is the 2016 Presidential Election?
The 2016 Presidential Election will be held on Tuesday, November 8, 2016.
What is the maximum quantity of CandidateKeys I can purchase for the 2016 Presidential Election?
The maximum quantity in this marketplace is one (1) CandidateKey per person, per candidate. This will be enforced throughout the duration of the market and at hotel check-in. At check-in you will be required to present a government issued photo ID. The name must match the owner of the CandidateKey. This will be strictly enforced. It is against the law to break a user agreement.
Buying a CandidateKey
How do I purchase a CandidateKey?
After selecting your Candidate, you click Buy CandidateKey. This is different than making a bid.
Is my payment method charged immediately for purchasing a CandidateKey?
Yes, your method of payment is charged immediately for both bids and purchases.
How do I know which CandidateKey to purchase?
You can purchase a CandidateKey for any Candidate you would like. Your order will always transact at the lowest offer-to-sell price.
How are orders matched in the system?
An order will take the lowest price available at that time.
What are the transaction fees in the CandidateKey Marketplace?
20% buyer, 25% seller, $10 minimum
Why did my order fail?
There are a few scenarios that could have led to a failed order:
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You lost your internet connection. If so, please reconnect and try again.
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You entered in the wrong billing information. Please double check your billing information and try again.
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From the time you started your purchase to the time you finished it, the CandidateKey sold out at that price level. This is common during times of high traffic (i.e. closer to the election); it is also common that price will jump dramatically within that time. If this occurs, you must start the purchasing process over again. We will not offer CandidateKeys at a previously quoted lower price. In order to avoid this in the future, we recommend that you purchase a CandidateKey prior to high traffic events.
What happens if I have a pending charge, but did not receive a confirmation email?
If you did not receive a confirmation email, you did not purchase a CandidateKey. If your transaction failed, there may have been an authorization hold placed on your credit card for the attempted purchase of your CandidateKey. Please do not worry, the pending authorization will be removed by your bank within 3-5 business days. If you do not receive a confirmation email, you must go through the purchase process again whether you already have a pending charge or not.
Bidding on a CandidateKey
What is a bid and how is it different than buying CandidateKey?
Bidding on a CandidateKey does not mean that you own a CandidateKey. In order for your bid to become a CandidateKey your bid must be matched with an offer-to-sell. If your bid is not matched, you will not own a CandidateKey nor will you be eligible to purchase a room at the Trump International Hotel, Washington, D.C. . You will get an email confirming this transaction. If you do not receive the email, you do not own a CandidateKey. You can cancel your bid and withdraw your money at any point before your bid is accepted (see the withdrawal section for wallet and withdrawal policies). Please remember, our markets are live 24x7. It is your responsibility to cancel bids before they are accepted.
Is my payment method charged at the time I place a bid?
Yes, your payment method is charged immediately for both bids and purchases. However, you can cancel your bid at any time prior to the market closing and those funds will be deposited into your 'Wallet' at which point you can use those funds towards other CandidateKey purchases or bids or elect to make a withdrawal. REMEMBER: you can only purchase a single (1) CandidateKey for a given candidate. You cannot purchase more than one (1) for a given candidate.
What happens if my bid fails to match an offer-to-sell?
If your bid fails to match an offer-to-sell, it will remain active until the market closes. If your bid has not been matched by the time the market closes, your money will be deposited into your wallet.
What happens to my bid if the market closes?
If your bid is not matched with an offer-to-sell by the time the market closes, your bid will fail and your money will be deposited into your wallet. Please check the wallet section for policies and guidelines.
What is the minimum bid I can make?
There is a $5 minimum, when placing a bid.
How do I increase my bid?
In order to increase your bid you must first cancel your current bid. Those funds will then be deposited into your wallet. Once your bid has been cancelled simply repeat the bidding process again. The funds from your wallet will be applied towards your new bid, and the difference will be charged to your credit card.
Where do I find my current active bids within my Account?
All current active bids can be found in the Pending tab located within the My Account section.
What is the Wallet?
The wallet is a part of your account that holds money from a CandidateKey you have sold and/or bids you have cancelled. Those funds can be used for future purchases. Alternatively, you can withdraw this money at any time you would like.
What is the withdrawal processing period?
All withdrawals will be processed within twenty (20) days of the initial withdrawal request.
Selling a CandidateKey
Who can sell a CandidateKey?
Anyone who currently owns a CandidateKey can place it for sale at any time before the market closes. However, this is a live market, so if you want your CandidateKey to sell, we recommend offering it at an attractive price.
What if I am unable to sell my CandidateKey prior to the Marketplace closing?
If your offer-to-sell is not matched and your Candidate wins the 2016 Presidential Election, the credit card you used to purchase your CandidateKey will be charged for your room at the Trump International Hotel, Washington, D.C. during the 2017 Presidential Inauguration.
Can I sell my CandidateKey in other markets?
You cannot sell a CandidateKey in other markets the likes of Stubhub or eBay. A CandidateKey can only be sold in our market at www.CandidateKey2016.com.
How can I sell my CandidateKey?
If you own a CandidateKey, go to the Holdings tab in your Account, where all the CandidateKeys you own will be listed. There, you will be able to select the price of the CandidateKey you would like to sell. Then, you will click the Sell button in the corresponding column and row. You will be brought to a confirmation page, where you finalize your offer-to-sell by clicking the Confirm button. After you have confirmed your offer-to-sell, you will be returned to the Holdings tab.
How do I Modify or Cancel an offer-to-sell?
In your account under the Pending tab you will see a list of current offers-to-sell. You can modify the price, or cancel the bid entirely. To modify the price, simply change the price in the allotted box, and click the Modify button. You will see a summary of your price modification, which you will either need to Confirm or Cancel, by clicking on the appropriate button.
How do I check the status of my offers-to-sell?
In your account under the Activity tab you will see whether your offer-to-sell has been matched or not. In addition, you will receive an email confirming that your offer-to-sell has been accepted. Once your offer-to-sell is accepted the proceeds will be deposited into your wallet. All withdrawals will be processed within twenty (20) days of the initial request.
How am I reimbursed once I sell my CandidateKey?
Your money will be deposited into your wallet in your account and can be withdrawn at any time. After a twenty (20) day processing period, a check will be sent via USPS to the shipping address you designated at the time of your withdrawal.
How am I notified when I sell a CandidateKey?
Similar to the purchase confirmation email, you will receive a successfully sold confirmation email. If you do not receive this email, you have NOT sold your CandidateKey.
Withdrawals
How do I withdraw money from my wallet?
In order to withdraw money from your wallet, you must click on the Wallet tab in your Account. There, you will enter the amount of money you would like to withdraw. Then, you will add or select your mailing address. Finally, you will click the Withdraw button. All withdrawals will be processed within twenty (20) days of the initial request.
How long does it take for me to receive my check?
All withdrawal checks are mailed out within twenty (20) days of the initial request.
How do I receive my withdrawal money?
Your withdrawal request will be issued in the form of a check made out to the name on the account.
My Account
What should I do if I forgot my username or password?
On the Login page, click the Get Login Help link. In the help text, you will enter the email address you used to sign up for your account. Then, you will click the Submit button and your new temporary password will be emailed to you, along with the username for that account.
How do I change the email address associated with my CandidateKey account?
Once you have logged into your account, go to your Profile tab. There, you will be able to edit your profile information, including your email address, by clicking the associated Edit link.
How do I change the password associated with my CandidateKey Account?
Once you have logged into your account, go to your Profile tab. There, you will be able to edit your profile information, including your password, by clicking the associated Edit link.
I submitted my request to reset my password. Why haven't I received an email with my new temporary password?
Please be patient as it may take up to five (5) minutes to receive your temporary password. If you still do not receive your temporary password, please send customer service an email.
Marketplace Rules
How many Rooms are there in the market?
We do not disclose the number of CandidateKey that are in the marketplace. The number of CandidateKeys is equal to the number of rooms that have been allocated.
Can I buy a second CandidateKey for a family member or a friend. What is the maximum quantity of CandidateKeys I can purchase for the 2016 Presidential Election?
No, you cannot buy a second CandidateKey for a given candidate. Maximum quantity in this marketplace is one (1) CandidateKey per person, per candidate. This will be enforced during the duration of the market and at hotel check-in. At check-in you will be required to present a government issued photo ID. The name must match the owner of the CandidateKey. Any violators will be subject to market and hotel sections. It is against the law to break a user agreement.
Fulfillment
2016 Presidential Election
When does the 2016 Presidential Election CandidateKey Marketplace close?
The 2017 Inauguration CandidateKey marketplace will close on Tuesday, November 8, 2016 or when the winner of the 2016 Presidential Election has been officially announced.
Now that my Candidate has won the 2016 Presidential Election, when can I purchase my room?
If your Candidate does win the 2016 Presidential Election, your CandidateKey allows you to purchase a room at the Trump International Hotel, Washington, D.C. for the 2017 Presidential Inauguration. We will automatically charge the credit card used to purchase your CandidateKey for your room. Once we have successfully charged your credit card you will receive an email containing all of the details.
In the event my Candidate does win the 2016 Presidential Election, what happens next?
You will receive an email from the Trump Collection with all of your information specific to your room. All you will need is your government issued photo ID for check-in.
How do I purchase my ticket once the market has closed?
After the Candidate has won the 2016 Presidential Election we will automatically charge the credit card used to purchase your CandidateKey for your room. Once we have successfully charged your credit card you will receive an email containing all your fulfillment details.
What if I don't receive an email even if my selected Candidate has won the 2016 Presidential Election?
First, please verify that you received a CandidateKey Purchase Confirmation email for your winning Candidate. If you do not have this email, you will not be able to purchase your room. Second, please check to make sure that you purchased CandidateKey; an unfulfilled bid is not a purchase. Third, you need to be absolutely certain that your email address is correct in the profile section of your account.
What is the total amount that I pay?
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If your Candidate does qualify: Cost of CandidateKey + Transaction Fee + Room Rate = Total amount paid
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If your Candidate does not qualify: Cost of CandidateKey + Transaction Fee = Total amount paid
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"User understands and accepts that any CandidateKey can be cancelled at any time by [ the THC with or without cause. By virtue of the facts that surround security matters in a Presidential Inauguration, logistics as to the location of the property, any violations of the User Agreement, and any other factors, in the sole discretion of [ the THC and/or? ], that are deemed necessary to cancel any CandidateKey may be so effectuated. Upon such an occurrence, one hundred percent (100%) of the amount of money that User has expended to acquire a CandidateKey will be refunded promptly and upon such refund, User categorically and completely accepts that they will no right to a room at the Trump DC Hotel during the 2017 Inauguration, nor any further claims of any kind whatsoever to the THC or any of their affiliates."
Hotel Information
Where is the Trump International Hotel Washington D.C. located?
Washington D.C.'s iconic Old Post Office is undergoing an extensive $200 million redevelopment to become the Trump International Hotel Washington D.C. opening in 2016. Located at the corner of the historic Pennsylvania Avenue at 12th Street in the heart of the Financial District, the five-star hotel will offer guests luxurious accommodations, world-class amenities and sweeping panoramic view of the city's skyline and place them steps from the city's top attractions including the White House and the U.S. Capitol as well as first-class shopping, museums, galleries, theatres.
When does the Hotel CandidateKey Marketplace close?
The 2017 Inauguration CandidateKey marketplace will close on Tuesday, November 8, 2016 or when the winner of the 2016 Presidential Election has been officially announced.
What are the check-in/check-out dates?
TBD
What room type are the Deluxe King Room & Deluxe One-bedroom Suites?
The richly luxurious guestrooms will average more than 600 square feet, making them the largest in Washington, D.C., with lofty 14-to-16-foot ceilings, soaring windows, beautiful existing millwork, and glittering crystal sconces and chandeliers. A study in refined elegance, the transitional design will feature a palette of Federal blues, creams and ivories, paired with soft gold and silver accents, and punctuated with deep red. The American design aesthetic will be expressed through the use of thick wool carpets, stone tops and richly polished wood furnishings. Mirror elements will reflect the rooms' natural light. Expansive five- and six-fixture bathrooms will feature six-foot tubs, wood vanities with rich marble tops, and polished brass hardware.
What is the Room Rate at the Trump International Hotel, Washington, D.C. during the 2017 Presidential Inauguration?
Room Rates:
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Deluxe King: TBD
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Deluxe One Bedroom: TBD
Washington, D.C.
January 2017
