Help Categories
1. About TeamTix
2. Game Related Details
3. Buying TeamTix
4. Bidding on TeamTix
5. Selling TeamTix
6. Withdrawals
7. My Account
8. Marketplace Rules
9. Ticket Fulfillment
1. About TeamTix
What are TeamTix, and how are they different than tickets?
TeamTix are NOT tickets. They are team specific reservations for the right and obligation to purchase a face value ticket, if and only if your team qualifies to play in the game. The price of the face value ticket(s) is an additional amount you pay over and above the price you paid for your TeamTix, if your team qualifies for the game. If your team does not qualify for the game, you will not receive a refund for the purchase of your TeamTix.
What happens if my team DOES NOT qualify to play in the game?
If your team does NOT qualify for the game, you will NOT receive a refund for the price of your TeamTix nor will you have the right to purchase face value tickets to the game.
What happens if my team DOES qualify to play in the game?
If your team DOES qualify for the game, we will automatically charge the credit card used to purchase your TeamTix for the face value tickets. Once we have successfully charged your credit card you will receive an email containing all of your fulfillment details. All ticket sales are FINAL; no refunds will be given.
Where do I find additional support or customer service?
If your question isn't answered here, you may also email the Orange Bowl TeamTix Team directly at: TeamTix@orangebowl.org
What are the customer service hours?
Monday - Friday 8:00am-5:00pm CST (excluding national holidays).
Also unavailable:
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Friday, November 27th
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Thursday, December 24th
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Thursday, December 31st
How are TeamTix prices set?
The initial issuance TeamTix prices are initially set by the Orange Bowl. After the initial issuance has sold out the price is then dictated by the demands of the market. These demands reflect the performance of teams throughout the season and fan demand.
2. Game Related Details
When and where will the Orange Bowl Game be played?
The Orange Bowl Game will be played at Sun Life Stadium in Miami on New Years Eve, December 31, 2014.
What is the face value price of Orange Bowl Game tickets?
When are qualifying teams determined?
The market for the Orange Bowl Game will close as soon as the two teams that are participating in the Orange Bowl Game have been announced. Exact Dates have yet to be determined.
Where can I purchase parking?
If you are interested in purchasing a parking permit you will need to contact the Orange Bowl directly by calling: 305-341-4701.
How do I purchase handicap accessible tickets?
Unfortunately, you are unable to purchase handicap accessible tickets directly from the TeamTix marketplace. If you purchase TeamTix we will try to accommodate your request, should your team qualify to play in the game. However, we cannot guarantee that we will be able to accommodate your request. If you want to purchase handicap accessible tickets right now, you will need to get in touch with the Orange Bowl ticket office.
3. Buying TeamTix
How do I purchase TeamTix?
After selecting your team, you click Buy TeamTix. This is different than making a bid.
What is the difference between buying and bidding?
Bidding on TeamTix does not mean that you own TeamTix. In order for your bid to become TeamTix your bid MUST be matched with an Offer-to-Sell. If your bid is NOT matched, you will not own TeamTix nor will you be eligible to purchase face value tickets. You will get an email confirming this transaction. If you do NOT receive the email, you do not own TeamTix. You may cancel your bid and withdraw your money at any point before your bid is accepted (see the withdrawal section for wallet and withdrawal policies). Please remember, our markets are live 24x7. It is YOUR responsibility to cancel bids before they are accepted.
Is my payment method charged immediately for purchasing TeamTix?
Yes, your method of payment is charged immediately for both bids and purchases.
What happens if my team DOES NOT qualify to play in the game?
If your team does NOT qualify for the game, you will NOT receive a refund for the price of your TeamTix nor will you have the right to purchase face value tickets to the game.
What happens if my team DOES qualify to play in the game?
If your team DOES qualify for the game, we will automatically charge the credit card used to purchase your TeamTix for the face value tickets. Once we have successfully charged your credit card you will receive an email containing all of your fulfillment details. All ticket sales are FINAL; no refunds will be given.
What are you buying when you purchase TeamTix?
TeamTix are NOT tickets. They are team specific reservations for the right and obligation to purchase a face value ticket, if and only if your team qualifies to play in the game. The price of the face value ticket(s) is an additional amount you pay over and above the price you paid for your TeamTix, if your team qualifies for the game. If your team does not qualify for the game, you will not receive a refund for the purchase of your TeamTix.
How do I know what TeamTix to purchase?
You can purchase TeamTix for any team you would like. Your order will always transact at the lowest offer-to-sell price corresponding with the quantity of TeamTix you select.
What is the maximum quantity of TeamTix I can purchase for the Orange Bowl Game?
Maximum quantity in this marketplace is six (6) TeamTix per person, per household, per team.
How are orders matched in the system?
Orders are matched through both a combination of quantity and price. An order will take the lowest price available at that time for the quantity that is available. PLEASE NOTE: If you sell your TeamTix, we recommend you break-up your offer-to-sell, because it will improve the likelihood of your TeamTix being sold.
I received a receipt via email, listing the TeamTix as separate orders. Will my seats be together?
As long as your seats were purchased under the same account and in the same seating zone, we can guarantee up to four (4) seats together.
What are the transaction fees in the TeamTix Marketplace?
10% buyer, 15% seller, $10 minimum
What happens if my order fails?
There are a few scenarios that could have led to a failed order:
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You lost your internet connection. If so, please reconnect and try again.
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You entered in the wrong billing information. Please double check your billing information and try again.
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From the time you started your purchase to the time you finished it, the TeamTix sold out at that price level. This is common during times of high traffic (i.e. after a win or towards the end of the season); it is also common that price will jump dramatically within that time. If this occurs, you must start the purchasing process over again. We will not offer TeamTix at a previously quoted lower price. In order to avoid this in the future, we recommend that you purchase TeamTix prior to high traffic events.
What happens if I have a pending charge, but did not receive a confirmation email?
If you DID NOT receive a confirmation email, you DID NOT purchase TeamTix. If your transaction failed, there may have been an authorization hold placed on your credit card for the attempted purchase of your TeamTix. Please DO NOT worry, the pending authorization will be removed by your bank within 3-5 business days. If you DO NOT receive a confirmation email you must go through the purchase process again whether you already have a pending charge or not.
4. Bidding on TeamTix
What is a bid and how is it different than buying TeamTix?
Bidding on TeamTix does not mean that you own TeamTix. In order for your bid to become TeamTix your bid MUST be matched with an offer-to-sell. If your bid is NOT matched, you will not own TeamTix nor will you be eligible to purchase face value tickets. You will get an email confirming this transaction. If you do NOT receive the email, you do not own TeamTix. You can cancel your bid and withdraw your money at any point before your bid is accepted (see the withdrawal section for wallet and withdrawal policies). Please remember, our markets are live 24x7. It is YOUR responsibility to cancel bids before they are accepted.
Is my payment method charged at the time I place a bid?
Yes, your payment method is charged immediately for both bids and purchases.
What happens if my bid fails to match an offer-to-sell?
If your bid fails to match an offer-to-sell, it will remain active until the market closes. If your bid has not been matched by the time the market closes, your money will be deposited into your wallet.
What happens to my bid if the market closes?
If your bid is not matched with an offer-to-sell by the time the market closes, your bid will fail and your money will be deposited into your wallet. Please check the withdrawal section for policies and guidelines.
What is the minimum bid I can make?
There is a $5 minimum, when placing a bid.
How do I increase my bid?
In order to increase your bid you must first cancel your current bid. Those funds will then be deposited into your wallet. Once your bid has been cancelled simply repeat the bidding process again. The funds from your wallet will be applied towards your new bid, and the difference will be charged to your credit card.
Where do I find my current active bids within my Account?
All current active bids can be found in the Pending tab located within the My Account section.
What is the Wallet?
The wallet is a part of your account that holds money from TeamTix you have sold and bids you have cancelled. Those funds can be used for future purchases. Alternatively, you can withdraw this money at any time you would like.
What is the withdrawal processing period?
All withdrawals will be processed within twenty (20) days of the initial withdrawal request.
5. Selling TeamTix
Who can sell TeamTix?
Anyone who currently owns TeamTix can place them for sale at any time before the market closes. However, this is a live market, so if you want your TeamTix to sell, we recommend offering them at an attractive price.
What if I am unable to sell my TeamTix prior to the Marketplace closing?
If your offer-to-sell is is not matched and your team qualifies for the event, the credit card you used to purchase your TeamTix will be charged for the face value ticket(s). Remember, once you have received your tickets, they are your property and you can do with them what you would like.
Can I sell my TeamTix in other markets?
You cannot sell TeamTix in other markets. TeamTix can be sold, only within the team specific market where they were originally purchased. For example, if you purchase TeamTix for the Alabama Crimson Tide in the Orange Bowl Game market, that is the only market where they can be sold. However, if your team qualifies for the game and you purchase your face value ticket(s), you can do what you would like with them once you receive them, subject to ticket guidelines.
How do I place an offer-to-sell?
If you own TeamTix, go to the Holdings tab in your Account, where all TeamTix you own will be listed. There, you will be able to select the quantity and price of the TeamTix you would like to sell. Then, you will click the Sell button in the corresponding column and row. You will be brought to a confirmation page, where you finalize your offer-to-sell by clicking the Confirm button. After you have confirmed your offer-to-sell, you will be returned to the Holdings tab.
How do I Modify or Cancel an offer-to-sell?
In your account under the Pending tab you will see a list of current offers-to-sell. You can modify the price, or cancel the bid entirely. To modify the price, simply change the price in the allotted box, and click the Modify button. You will see a summary of your price modification, which you will either need to Confirm or Cancel, by clicking on the appropriate button.
How do I check the status of my offer-to-sell?
In your account under the Activity tab you will see whether your offer-to-sell has been matched or not. In addition, you will receive an email confirming that your offer-to-sell has been accepted. Once your offer-to-sell is accepted the proceeds will be deposited into your wallet. All withdrawals will be processed within twenty (20) days of the initial request.
How am I reimbursed once I sell my TeamTix?
Your money will be deposited into your wallet in your account and can be withdrawn at any time. After a twenty (20) day processing period, a check will be sent via USPS to the shipping address you designated at the time of your withdrawal.
How am I notified when I sell a TeamTix?
Similar to the purchase confirmation email, you will receive an offer-to-sell confirmation email. If you DO NOT receive this email, you have NOT sold your TeamTix.
6. Withdrawals
How do I withdraw money from my wallet?
In order to withdraw money from your wallet, you must click on the Wallet tab in your Account. There, you will enter the amount of money you would like to withdraw. Then, you will add or select your mailing address. Finally, you will click the Withdraw button. All withdrawals will be processed within twenty (20) days of the initial request.
How long does it take for me to receive my check?
All withdrawal checks are mailed out within twenty (20) days of the initial request.
How do I receive my withdrawal money?
Your withdrawal request will be issued in the form of a check made out to the name on the account.
7. My Account
What should I do if I forgot my username or password?
On the Login page, click the Get Login Help link. In the help text, you will enter the email address you used to sign up for your account. Then, you will click the Submit button and your new temporary password will be emailed to you, along with the username for that account.
How do I change the email address associated with my TeamTix account?
Once you have logged into your account, go to your Profile tab. There, you will be able to edit your profile information, including your email address, by clicking the associated Edit link.
How do I change the password associated with my TeamTix account?
Once you have logged into your account, go to your Profile tab. There, you will be able to edit your profile information, including your password, by clicking the associated Edit link.
I submitted my request to reset my password. Why haven't I received an email with my new temporary password?
Please be patient as it may take up to five (5) minutes to receive your temporary password. If you still do not receive your temporary password, please send customer service an email.
8. Marketplace Rules
Market rules for NCAA individuals with responsibilities within or over the athletics department:
Student-athletes, athletics department staff members, non-athletics department staff members with responsibilities within or over the athletics department (e.g., chancellor or president, faculty athletic representatives, or any individual to whom athletics reports) and conference office staff members may purchase a Reservation but may not sell or exchange the Reservation at a price or value greater than the initial purchase price.
What is the maximum quantity of TeamTix I can purchase for the Orange Bowl Game?
Maximum quantity in this marketplace is six (6) TeamTix per person, per household, per team.
What are the transaction fees in TeamTix Marketplace?
10% buyer, 15% seller, $10 minimum
How many tickets/TeamTix are there in the market?
We do not disclose the number of TeamTix that are in the marketplace. The number of TeamTix is equal to the number of tickets that have been allocated.
9. Ticket Fulfillment
When does the TeamTix Marketplace close?
The marketplace will close at the conclusion of the Selection Show on December 7, 2014.
Now that my team has qualified, when can I purchase my face value tickets?
Your team has only qualified when the teams are OFFICIALLY announced. Shortly after the OFFICIAL announcement we will close the TeamTix markets and send an email out to those customers with successful TeamTix. After the qualifying teams are determined we will automatically charge the credit card used to purchase your TeamTix for the face value tickets. Once we have successfully charged your credit card you will receive an email containing all your fulfillment details. All ticket sales are FINAL; no refunds will be given.
In the event my team qualifies, how will I receive my ticket(s)?
All tickets will be emailed via ticketfast (PDF) to the email address associated with your account.
How and when will tickets be fulfilled?
Tickets are fulfilled by the Orange Bowl ticketing office between the time the TeamTix market closes and the face value payment window closes.
How do I purchase my ticket once the market has closed?
After the qualifying teams are determined we will automatically charge the credit card used to purchase your TeamTix for the face value tickets. Once we have successfully charged your credit card you will receive an email containing all your fulfillment details.
What if I don't receive an e-mail even if my selected team has qualified to play in the game?
First, please verify that you received a TeamTix Purchase Confirmation email for at least one of the two qualifying teams. If you DO NOT have this email, you will not be able to purchase face value tickets. Second, please check to make sure that you purchased TeamTix; an unfulfilled bid is not a purchase. Third, you need to be absolutely certain that your email address is correct in the profile section of your account.
I lost or misplaced my face value tickets. What do I do?
If you have lost your tickets after receiving your email, contact us immediately at TeamTix@orangebowl.org. While we will do our best to replace your tickets, we cannot guarantee ticket replacement on the day of the game.
Will my seats be located next to one another?
We can guarantee groups of up to four (4) seats together. We will try our best accommodate more than this to be seated together, but cannot guarantee it.
What is the face value price of Orange Bowl Game tickets?
In the event my team qualifies, where will my seats be located?
We cannot say where your specific seats will be located. However, your seats will be located in the seating zone associated with your TeamTix purchase. It is our goal to make the seating of families and groups together a priority.
What is the total amount that I pay?
TeamTix are NOT tickets. They are team specific reservations for the right and obligation to purchase a face value ticket, if and only if your team qualifies to play in the game. The price of the face value ticket(s) is an additional amount you pay over and above the price you paid for your TeamTix, if your team qualifies for the game. If your team does not qualify for the game, you will not receive a refund for the purchase of your TeamTix.
